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Terms of Service & Privacy Policy

Effective Date: June 2026
Last Updated: July 2026
Operator: Secure Rent Global Group
Service Brand: SecureRent CMR
Governing Law: Republic of Cameroon

PART I. TERMS OF SERVICE

1. Introduction

Welcome to SecureRent CMR. SecureRent CMR is a service brand operated by Secure Rent Global Group. These Terms govern access to and use of our website, tenant verification services, landlord resources, document templates, subscription services, directories, software tools, communications, and all related services. By accessing this platform or using any of our services, you agree to these Terms. If you do not agree, you must not use the platform.

2. Eligibility

You confirm that:

  • You are at least eighteen (18) years old;
  • The information you submit is accurate;
  • You have authority to submit that information;
  • You will use the platform only for lawful purposes.

3. About SecureRent CMR

SecureRent CMR is a technology platform providing: tenant verification, document verification, identity verification, employment verification, rental reference verification, landlord resources, document templates, rental administration tools, and informational directories.

SecureRent CMR is NOT: a property manager, rent collection agency, insurer, guarantor, debt collector, law firm, government agency, or court.

4. Nature of Verification Reports

A SecureRent Clearance Report represents our assessment based on information reasonably available at the time of verification. A report is NOT: a guarantee, an insurance policy, a prediction of future conduct, a promise of future employment, a promise that rent will always be paid, or a guarantee against fraud or property damage. All tenancy decisions remain solely the responsibility of the landlord.

5. User Responsibilities

Users agree to provide truthful information, submit authentic documents, keep contact information current, and comply with applicable laws. Users must not submit forged documents, impersonate others, interfere with platform security, or use reports for unlawful discrimination.

6. Fees

Tenant Clearance Report
10,000 CFA
Non-refundable after processing begins.
Professional Agreement Template
5,000 CFA
Administrative document preparation fee.
Premium Protection Membership
25,000 CFA / year
Includes subscription tools & vendor directory access.

Subscription Policy: Premium Protection fees cover one full year from the date of payment. This fee is non-refundable 3 days after activation. Subscriptions do not renew automatically; you will receive a notification 14 days before expiration. If we discontinue the service, active subscribers will receive a proportional refund for unused months.

7. Payments

Payments are processed exclusively through approved third-party payment providers. SecureRent CMR does not store, access, or handle users' mobile money PINs, bank passwords, or sensitive financial credentials. Issues regarding failed transactions remain the sole responsibility of the respective payment provider unless caused by a direct platform error.

8. Verification Process

By submitting an application, users authorize SecureRent CMR to verify the provided information by contacting employers, previous landlords, professional references, and other contacts voluntarily submitted. Verification is strictly limited to information necessary to provide the requested service.

9. Tenant Registry Policy

Landlords submitting data to our Defaulters Registry swear that all information is truthful and supported by authentic records. SecureRent CMR reserves the right to:

  • Require supporting documentation for all entries;
  • Reject submissions that lack operational proof;
  • Remove inaccurate or unverified information;
  • Suspend or ban users who abuse the reporting system.

10. Data Correction Requests

Individuals may request the correction, review, or removal of their data by submitting a formal request accompanied by satisfactory evidence to support their claim.

11. Intellectual Property

All content on this website, including logos, software, databases, reports, document templates, graphics, and branding, is the exclusive property of Secure Rent Global Group unless otherwise stated. Users are granted a limited, non-exclusive license to use the services for their intended purpose only. Unauthorized reproduction is strictly prohibited.

12. Acceptable Use

Users must not engage in any activity that interferes with platform integrity, including but not limited to: hacking, data scraping, use of automated bots, reverse engineering, phishing, distribution of malware, unauthorized resale of reports, or unauthorized copying of templates.

13. Third-Party Services

Our platform integrates services from third-party providers including payment processors, WhatsApp, Google Maps, cloud hosting infrastructure, and professional contractors. SecureRent CMR does not control, and is not responsible for, the privacy practices or operational performance of these third-party services.

14. Vendor Directory

Our informational directory is provided for reference only. SecureRent CMR:

  • Does not employ, supervise, or train vendors listed;
  • Does not guarantee the workmanship or quality of third-party services;
  • Is not a party to any contract or agreement between landlords and contractors.

15. Disclaimer of Warranties

All services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding:

  • Uninterrupted or error-free platform operation;
  • The future conduct or financial performance of any verified tenant;
  • The conduct of any landlord;
  • Specific investment or rental outcomes.

16. Limitation of Liability

To the maximum extent permitted by applicable law, SecureRent CMR and its operators shall not be liable for any direct or indirect losses, including but not limited to: unpaid rent, tenant misconduct, property damage, lost profits, business interruption, or emotional distress. We are not responsible for any legal costs or damages arising from independent disputes between landlords and tenants. Nothing in these Terms shall limit liability where the law strictly prohibits such limitation.

17. Indemnification

By using this platform, you agree to indemnify, defend, and hold harmless SecureRent CMR and its operators from any claims, losses, or damages resulting from: 1) any false or inaccurate information you submit; 2) fraudulent activities; 3) misuse of the platform or reports; or 4) any breach of these Terms of Service.

18. Suspension and Termination

SecureRent CMR reserves the absolute right to suspend or terminate accounts, reports, memberships, or services without prior notice in the event that fraud, abuse, or unauthorized activity is suspected.

19. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of Cameroon. Any disputes arising from the use of this platform shall be subject to the exclusive jurisdiction of the competent courts of the Fako Division.

20. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of our platform following the posting of changes constitutes your full acceptance of the updated Terms.

PART II. PRIVACY POLICY

1. Information We Collect

We collect information necessary to provide our verification services, including:

  • Identity & Contact: Full name, contact details, and identification documents;
  • Verification Data: Employment information, financial verification documents, and rental history;
  • Technical Data: Device information, IP addresses, browser information, and essential cookies;
  • Transactional Data: Payment confirmations and support communication logs;
  • Verification Context: Reference contacts and GPS verification data where applicable.

2. Why We Collect Information

We collect and process this data for the following purposes:

  • To verify identity, employment, and tenancy history;
  • To detect and prevent fraudulent applications;
  • To improve service delivery and platform security;
  • To comply with legal obligations and facilitate user communication.

3. Legal Basis for Processing

SecureRent CMR processes user information based on the following legal foundations:

  • User Consent: Obtained at the time of submission;
  • Contractual Necessity: Required to fulfill the verification services requested;
  • Legitimate Interests: Necessary for the operation and security of our platform;
  • Legal Obligations: When mandated by governmental or regulatory requirements.

4. Sharing Information

We value your privacy. Your information is never sold or rented. Information is shared only where strictly necessary with:

  • Landlords: Only for the specific report you authorized;
  • Service Providers: Payment processors and secure cloud storage providers;
  • Legal & Regulatory Authorities: Only when required by law or pursuant to lawful court processes.

5. Data Security

We implement commercially reasonable technical and organizational safeguards to protect your data, including encryption, access controls, multi-factor authentication, and secure cloud storage. While we are committed to high security standards, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute data security.

6. Data Retention

Verification files and user data are retained only for as long as is reasonably necessary to:

  • Comply with applicable Cameroonian laws;
  • Resolve ongoing disputes or investigations;
  • Prevent fraud and enforce our Terms of Service.

Retention periods differ depending on the service used:

  • Standard Tenant Clearance Verification: Identification documents, income statements, and other supporting materials submitted during verification are deleted once the Clearance Report has been issued, and are not retained beyond what is necessary to complete that report.
  • Premium Protection Subscribers: For landlords subscribed to our Premium Protection membership, verified tenant records are retained for the duration of the active membership period (up to twelve (12) months) to support the landlord's ongoing tenancy management, including making those records available to the landlord in connection with a genuine tenancy dispute or eviction proceeding. These records are deleted upon expiration of the membership unless renewed, or earlier upon the landlord's request.

7. Cookies

Our platform uses essential cookies, session cookies, and basic analytics to ensure the website functions correctly and to improve user experience. By continuing to use our platform, you consent to the use of these cookies in accordance with this policy.

8. User Rights

In accordance with applicable law, users may submit requests for:

  • Access to their personal data held by us;
  • Correction of inaccurate information;
  • Deletion of data where appropriate;
  • Withdrawal of consent for future processing;
  • Review of disputed or inaccurate information.

9. Children’s Privacy

Our services are strictly intended for individuals who are at least eighteen (18) years of age. We do not knowingly collect information from minors.

10. International Data Processing

To provide our services, we utilize internationally recognized cloud infrastructure (including Google Cloud, Google Drive, and Make.com). Consequently, your data may be processed on servers located outside of Cameroon. By using this platform, you consent to the cross-border processing of your information for the purposes described in this policy.

11. Privacy Contact

For all legal and privacy-related enquiries, please contact our administrative office:

  • Email: [email protected]
  • WhatsApp Support: +237 678 467 300
  • Address: Limbe Road-Mutengene-Tiko, Southwest Region, Cameroon.

PART III. LEGAL DISCLAIMERS

1. Legal Advice Disclaimer

Our document templates and administrative tools are provided for informational purposes only and do not constitute legal advice. They are not a substitute for professional counsel from a qualified attorney.

2. Local Technical Professionals Directory

The service providers and artisans featured in our directory are verified local professionals with proven experience in their respective trades. SecureRent CMR acts only as a connection platform. We are not an employment agency, nor do we supervise these professionals. All work agreements, pricing, workmanship quality, and direct payments for electrical, plumbing, or maintenance tasks are handled exclusively between you and the technician..

3. Verification Disclaimer

SecureRent Clearance Reports are designed to reduce uncertainty in the rental application process. They do not eliminate risk, guarantee tenant performance, or ensure that a property transaction will be successful.

4. Technology Disclaimer

The platform is provided on an "as available" basis. Temporary service outages, maintenance periods, or technical limitations may occur, and we do not guarantee uninterrupted platform access.

5. Force Majeure

SecureRent CMR shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to: internet failures, power outages, natural disasters, government actions, labor strikes, or cyberattacks.

PART IV. CONTACT INFORMATION

If you have any questions regarding these Terms of Service or our Privacy Policy, please contact our administrative team:

  • Organization: Secure Rent Global Group
  • Operating Brand: SecureRent CMR
  • Administrative Office: Limbe Road-Mutengene-Tiko, Southwest Region, Cameroon
  • Email: [email protected]
  • WhatsApp Support: +237 678 467 300
  • Business Registration: RC.TIKO.2026.A.032

Note: In-person consultations are strictly by appointment only. Please contact us via WhatsApp or email to schedule your visit.

SecureRent CMR

A service brand operated by Secure Rent Global Group.
REGISTERED ENTERPRISE IN THE REPUBLIC OF CAMEROON — RCCM: RC.TIKO.2026.A.032

Administrative Office
Limbe Road-Mutengene-Tiko
Southwest Region, Cameroon
Visits by appointment only.
Support Desk
[email protected]
+237 678 467 300

Terms of Service & Privacy Policy   |   Frequently Asked Questions

Legal Notice. SecureRent CMR is a technology-based tenant verification and rental support platform operated by Secure Rent Global Group. We are not a law firm, insurer, property manager, financial guarantor, or government authority. Verification reports represent assessments based on information available at the time of review and do not constitute guarantees of future conduct or financial performance. All tenancy decisions remain the independent responsibility of landlords and property owners. Users are responsible for ensuring compliance with all applicable laws and obtaining independent legal advice where appropriate.

© 2026 Secure Rent Global Group. All rights reserved.